The Key to an Efficient Team
Hey, my name is Dr. George Birnbach and a lot of times when we’re in a hiring process, we talk about job descriptions but what I want to talk about today are position descriptions because they’re very different things when we’re walking through an office and trying to decide if we have the right team or not, let’s take a look at the positions more than the people, more than the task list because a position description is built on three things.
First, we have what is the position supposed to be doing- that is your task list. That’s what most people have is a job description. So, the first is what has to be done at this station.
The second piece is what tools have to be used at this station in order to accomplish that task and then the third is what is the culture and personality match that this position has to have for this position to thrive and that way we start looking at stations will have a front desk station. We may have a front desk check out station- they’re different things. Right?
We may have a billing station. We may have a collections station. Maybe they’re the same position. Maybe they’re not but take a walk through your office. How many stations do you have where work is being done and people are doing that work for you, right? To a good effective efficient way something that they’re proud of and your proud of.
So ,now let’s just take a look at stations and write up our station, our job position descriptions, and if you want to know what’s supposed to be happening at a station check out the message I just released to Five Star that talks about the four things that happen in every action set.
All right, I’ll talk to you later. Bye.