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The Best Answer

Ever been stumped by a patient question or objection and wish you had done a better job with the answer? I meet doctors all the time who repeatedly struggle with that same issue everyday – what is the best answer? Many are stressed and live in a low grade fear of those questions coming up […]

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Cutting Staff Management in Half

The biggest stress in an established practice is staff management. Working with people is hard, and as I write this, countless client stories pop into my head. I must admit, I think I’ve heard it all: This associate said this. The CA won’t do that. And you won’t believe what the therapy assistant did! But […]

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Relearning what I already knew

I like the morning – up early, small breakfast, coffee, morning news and off to the health club. I sit outside at 5:10 a.m., checking my email and waiting for the club to open. I fire up a podcast or start listening to a book and suddenly my mind is racing around dozens of ideas […]

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The 13 Keys to Success in 2011

Friend, client and full-time wild-man Dr. Phil Kriss competes in iron man triathlons. That’s where you swim 2.4 miles, bike 112 miles and then run a 26.2 mile marathon. At age 50, Phil just scored his personal best time of under 4:55, finishing with the pros with big sponsor money. He was elated. I’m in […]

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