Better Care, More People, Less Work, More Fun
Hi docs It’s Dr. Noel Lloyd here for Five Star Management. It’s the very first part of the year and we’re still making new years resolutions. I’m going to give you one that you can make that will make practice a lot easier, a lot more fun, and you’ll be able to see a lot more people. I’ll do that in this very next segment.
So, after day one where you do the consultation or history, you do your examination, and then your x-rays. You will give the patient a home care sheet so that they can start to participate with you, you start that leadership process so that they can do some work on themselves at home like doing some icing or rest or whatever. They get a home care sheet.
Then they come in for day 2 and in day 2 they understand what their problem is, you take them through their care plan, recommendations, and set up all the finances. Now after that, what do you have? You have the bulk of what chiropractors do on a day-to-day basis and that is adjust patients.
Now, it can be a little chaotic, it can be a little confusing. If the doctor fails to provide leadership and a system for the patient, that they can learn, then you’re going to end up being not as efficient as you should be, the patient’s going to be a little uncomfortable because they don’t know what’s coming next. In the next segment I’ll tell you exactly what to do instead.
So first of all I want you to think, what do my best patients do? My patients that are easiest to take care of, the people that are a treat to see, and you end up with them doing great work, and then they’re out of the clinic. It was almost like no work at all.
Well, I think that this is the list. They come in, they get set up, they get checked, they get adjusted, they’re appreciative, they might head off to therapy after that or they go straight out if you’re not a therapy office. So how do we train everybody to be that way? I’m going to give you three steps to do.
Number one, I want you to pre-decide the best path for a patient regular visit according to your technique. So if you like to have somebody come in, empty all of their stuff into a basket like their wallet, car keys, cell phone, things like that, or put everything in a purse on a particular desk, do that right away. If you want them to sit on the table or lie face down on the table, train them to do that right away. If you’re going to be checking the low back first usually, then check the low back first every single time. Establish a path and what will happen is that the patient will get used to this, you’ll get used to this, it’s like working off a checklist for a pilot. You don’t miss things if you have a checklist and if you train to a checklist, that’s really, really great. So number one, decide the best path for great care.
Number two, train your patients to cooperate with you in the process, teach them the dance steps. They will look foreword to being adjusted the way that you program to. Now, I was taking care of a patient one time and I got a little side tracked and I missed a step and a patient said, “Doc you forgot to check my…” and I said, “Thank you so much!” They learned exactly what we should do because I pre-decided a path.
Number three, one of the things I want you to do is to say one less thing. “Well what do you mean by that Noel?” Well, most chiropractors love to teach, they love to talk, and they love to interact with their patients. I want you to say one less thing and the reason I do is because the person who talks just a little bit less is perceived as more confident.
I’m going to guess that saying that one extra thing wasn’t necessary and what will happen is that you’ll find it easier to stay on purpose if you’re focused on chiropractic, chiropractic philosophy, chiropractic recovery. Usually that one more thing ends up being something about sports or something about the weather or something about not chiropractic.
Number one, pre-decide so that you know where you’re going to start and where you’re going to end and make that your checklist. Number two, teach your patients to dance to that music and then teach them how to follow you in process. Number three, say one less thing. Usually that extra thing that’s said, it’s not really on purpose.
This is Dr. Noel Lloyd for Five Star Management and for you having less stress, more fun, and being able to see more people and I know that works.